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Prepare for an

Elemental Experience

Cancellation

Policy

  • Any cancellation of reservations or portions of reservations MUST be received in writing to hello@mineralresorts.com 
  • 60+ days prior to arrival = 100% refund less the greater of 5% OR $100 USD processing fee per room.
  • 45-59 days prior to arrival = 50% refund less 5% OR $100 USD processing fee per room.
  • 0-44 days prior to arrival = NO refund.
  • No Show = NO refund
  • For reservations over any US Holiday, and reservations between December 15th and January 5th, no refunds will be given for cancellations or alterations made less than 90 days before arrival.
  • We understand emergencies happen, and HIGHLY recommended that all guests purchase the appropriate type of Travel Insurance in order to cover a possible cancellation.
  • Jade Jungle Resort cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control. These reasons may include, but are not limited to: medical emergencies, circumstances of life and death, political unrest, war, rioting, strikes, heavy rains, flooding, storms, hurricanes or any other natural occurrence. Whenever possible, another available tour will be substituted for tour cancellations.
  • Jade Jungle Resort will not refund any portions of any itinerary which goes unused.
  • Packages, Rooms & Services purchased for Jade Jungle Resort cannot be transferred to another resort, tour company, or transportation company.